Results of research on company telecommuting and passwords2021.07.06

HENNGE K.K. (headquarters: Shibuya, Tokyo; President and CEO: Kazuhiro Ogura) is pleased to announce the results of research the company conducted on company telecommuting and passwords in June of 2021.
Today, the company also released a series of web videos in which the HENNGE ambassador Mai Shiraishi talks about telecommuting and passwords.

These videos were also pre-released and well-received at HENNGE NOW!, the business conference held by the company online in February of 2021. The full versions of both videos were released on the web today.

■Web video overview
Title: HENNGE One × Telecommuting
Performer: Mai Shiraishi
Broadcasting start date: July 6, 2021

Title: HENNGE One × Passwords
Performer: Mai Shiraishi
Broadcasting start date: July 6, 2021

■Company research on telecommuting and passwords
Number of valid responses: 500
Research date: June 17 (Thu.) to June 18 (Fri.), 2021
Research method: Internet research (research contractor: Cross Marketing Inc.)
Research targets: those who work at corporate information system departments at a company having over 100 employees

Things learned from the research:
・Companies that use SaaS (17.2% to 38.6%) or implement telecommuting (27.9% to 77.8%) increased over the last year.
・Many companies use a VPN to enable access to work systems by telecommuters (46.3%).
・Common VPN complaints include response time (40.6%) and the time necessary to log in (23.1%).
・There is a high multi-factor authentication introduction rate (54.2%).
・Common multi-factor authentication complaints include entry work (28.9%) and the time necessary to log in (27%).
・Many users are interested in password-eliminating solutions (44%).

Q1. Do you use any SaaS at your workplace? SaaS is software provided by the cloud. If you use at least one SaaS, please respond in the affirmative.
(March 2020 -> June 2021)
Yes: 17.2% -> 38.6%
No: 46.8% -> 28.4%
Not sure: 36.0% -> 33.0%

Q2. Does your workplace implement telecommuting? Telecommuting is a work style that utilizes information and communication technology to enable work anytime and anywhere.
(March 2020 -> June 2021)
Yes: 27.9% -> 77.8%
No: 64.9% -> 19.0%
Not sure: 7.3% -> 3.2%

Q3. This question is only for people whose workplaces implement telecommuting. Please tell us which environment you use to access work systems while telecommuting.
VPN system: 46.3%
Remote desktop system: 23.9%
Virtual desktop system: 15.9%
Secure browser system: 3.1%
Cloud service system: 4.1%
Stand-alone system: 1.3%
Cannot access the work systems from outside: 4.4%
Others: 1.0%

Q4. This question is only for people whose workplaces implement telecommuting. Please tell us about any complaints you have in terms of using work systems while telecommuting. (You may select multiple responses.)
It takes time to respond due to access concentration and load: 40.6%
It takes time to log in to the work system: 23.1%
The work system which can use from outside the company is limited: 17.2%
The terminal which can access the work system is limited: 12.1%
Nothing in particular: 37.5%
Others: 1.8%

Q5. This question is only for people whose workplaces implement telecommuting. When logging in to work systems while telecommuting, do you use multi-factor authentication in addition to IDs and passwords?
Yes: 54.2%
No: 33.2%
Not sure: 12.6%

Q6. This question is only for people who use multi-factor authentication. Please tell us any complaints you have about using such authentication. (You may select multiple responses.)
It's a hassle to input to multi-factor authentication: 28.9%
It takes time to log in: 27%
It's a hassle to carry authentication tool: 13.7%
Nothing in particular: 47.9%
Others: 0.9%

Q7. To help prevent the leakage of information due to IDs and passwords and to increase user convenience, password-eliminating login solutions (login systems that do not use passwords) are increasing. Would you be interested in introducing such a system at your company?
Yes: 44.4%
No: 30%
Not sure: 25.6%

■ About HENNGE One
HENNGE One is a SaaS authentication platform (IDaaS) that provides comprehensive secure access, single sign-on function, and other features across various cloud services, including Microsoft 365, Google Workspace, Box, and LINE WORKS.

■ About HENNGE K.K.
Guided by the philosophy of the liberation of technology, we pursue independent technologies and new technologies suitable for the times to develop services that bridge the gap between technology and reality ahead of other companies.

Company name: HENNGE K.K. (securities code: 4475)
Address: 16-28 Daiwa Shibuya Square, Nanpeidai-cho, Shibuya-ku, Tokyo
Representative: Kazuhiro Ogura (Representative Director, Chief Executive Officer)

■ Contact information for inquiries regarding this press
Corporate Communication Division
TEL: 03-6415-3660
Person in charge: Yuya Yamamoto

*The names of companies, products and services mentioned in this press are trademarks or registered trademarks of HENNGE.K.K. or other related organizations.

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