HENNGE Adds the Cloud-based Customer Support Management System "Re:lation" to the linkage solutions of HENNGE One2022.01.20
HENNGE K.K. (headquarters: Shibuya, Tokyo, Representative Director, Chief Executive Officer: Kazuhiro Ogura, "HENNGE") is pleased to announce that its SaaS authentication platform (IDaaS), "HENNGE One", now supports "Re:lation", which is a cloud-based customer support management system provided by INGAGE Inc..
By adding Re:lation to the linkage solutions of HENNGE One, companies utilizing HENNGE One benefit from single sign-on to Re:lation without the hassle of managing multiple IDs and passwords. Also, users are able to utilize Re:lation safely as the access control features of HENNGE One, such as IP control and two-step authentication, prevent unauthorized access.
HENNGE will continue to expand its support for the SaaS services which work with its SaaS authentication platform (IDaaS), HENNGE One, and to assist the convenient and safe introduction of SaaS by companies.
■ About Re:lation
"Re:lation" is a cloud-based customer inquiry management system which consolidates multiple customer support destinations and enables work sharing in a team.
Various communication with customers, such as by emails, telephones, chat, SMS, Line, Twitter, and so on, can be handled by a single user console and by the same operation to manage multi-channel communication one-stop.
Further, functions such as prevention of duplicated answers, status management to list all the unanswered inquiries and making company-internal approvals resolve challenges where multiple customer support staff handle customer inquiries. It also supports various working styles, including remote working, prevents errors and oversights, and enhances work efficiency and visibility.
More than 3300 companies, mainly E-Commerce companies and call centers, have introduced Re:lation. Its design with enhanced usability is highly appreciated, and Re:lation won the Good Design Award.
■ About INGAGE Inc.
Address: 14F, Umeda Kita Place, 1-14-8, Shibata, Kita-ku, Osaka City, Osaka, Japan
Business Content: Development and provision of enterprise cloud services
■ About HENNGE One
HENNGE One is a SaaS authentication platform (IDaaS) that provides comprehensive secure access, single sign-on function, and other features across various cloud services, including Microsoft 365, Google Workspace, Box, and LINE WORKS. It supports a wide range of email security as well, such as preventing sending cloud emails to wrong addresses, protecting against targeted attacks, and performing email auditing. HENNGE One works with various cloud services and it is utilized by a broad range of customers, such as financial institutions and other large-scale enterprise companies, administrative organizations, and so on.
■ About HENNGE K.K.
HENNGE K.K. was established in November 1996. It is a SaaS company, guided by the philosophy of "liberation of technology to change the world" and it develops and sells unique services that bridge the gap between technology and reality. HENNGE provides "HENNGE One", a one-stop cloud security service enabling consolidated IDs and passwords management of multiple cloud services, "Customers Mail Cloud" which is a cloud email distribution service, and "SumaMachi", which is an interactive communication service between local government bodies and their residents. HENNGE has been listed in the Tokyo Stock Exchange, Mothers since October 2019.
The company name "HENNGE" originated from the Japanese character for transformation, 'HENNKA' and 'CHALLENGE', which represents its commitment to keep challenging against every change we encounter.
Company name: HENNGE K.K. (securities code: 4475)
Address: 16-28 Daiwa Shibuya Square, Nanpeidai-cho, Shibuya-ku, Tokyo
Representative: Kazuhiro Ogura (Representative Director, Chief Executive Officer)
■ Contact information for inquiries regarding this press
Corporate Communication Division
Person in charge: Yano
*The names of companies, products and services mentioned in this press are trademarks or registered trademarks of HENNGE.K.K. or other related organizations.